Treating Customers Fairly

At Aspray we staunchly adhere to the principle of treating our customers fairly, ensuring you receive our full attention at all times. We always strive to ensure that our procedures are constantly reviewed so that we can deliver an even better service to our customers.

listen > understand > care

In order to achieve this we invite you to feedback your thoughts on our overall service levels, we will listen to your comments to understand how to improve our customer service and carefully adapt our systems to reflect this. Our role, RESPONSIBILITY and COMMITMENT to you…

• We will ask you questions so that we can establish your requirements.
• We will answer any questions you have regarding the claims process.
• We will act on your behalf throughout the claims process.
• We only use quality trades people who have been vetted.
• We will deal with the Insurance Company on your behalf and negotiate the claim with them.
• We will respond to any queries in a timely efficient manner and offer continued support so that we can establish a long term relationship.
• We will handle all complaints fairly and communicate our findings with you.